Child Protection and Online Safety
Charanga’s products and services are available to schools and educational organisations on a subscription basis. We do not deliver any services directly to children and young people.
Our licences are only offered to schools, music services, instrumental teachers and selected organisations.
Online access for students – Yumu
Yumu does not allow user-to-user communication, sharing or connection between students.
Providing access to Yumu for children and young people by issuing them with login details, monitoring their Yumu activity, enabling/turning off the teacher/student Yumu messaging feature, and deleting/removing student accounts and Student Groups are decisions made by the subscriber, not Charanga.
Children and young people cannot access Yumu without having an account created for them. Accounts can only be created by a teacher or other member of staff with an active Charanga login attached to a school, organisation, or music service with an active licence.
These users can also:
- Add and remove other teachers from a specific Student Group.
- Use Yumu to share assignments, portfolios and creative tools directly with students.
- See all work saved or uploaded to each student’s Yumu account.
- Change login details to prevent access to an individual Yumu account if needed.
- Edit student’s details (names).
- Remove and add individual students to and from specific Student Groups.
- Delete student Yumu accounts so they no longer have access to Yumu.
- Remove or reassign whole Student Groups.
- Issue an ‘Invite Token’ to students who already have a Yumu login. This enables the student to join additional Student Groups using the same Yumu login.
Students can use their own Yumu login to upload and save work such as image, audio or video files. They can also use their own login to access Yumu from any computer or tablet in or out of school.
Students can only upload content using their own Yumu login.
Students cannot directly share uploaded content with anyone other than the teacher/s who has/have given them access to Yumu.
In Yumu, a pop-up reminder asks students to abide by straightforward rules for uploading content and to ask their teacher for advice if they need clarification. Teachers are responsible for checking that the content their students upload to our platform does not break copyright laws.
Message function
Teachers can switch the Message function on and off using the Options tab in Student Groups.
The default messaging setting is off for all products except Charanga Secondary (UK and International) and YuStudio® (Youth Music Partnership, UK).
Teachers can message an individual student or broadcast a message to all students in a Student Group.
Students cannot message each other using Yumu – they can only message teachers directly.
Students cannot see any messages sent by other students to teachers.
Messages cannot be edited or deleted by students or teachers.
Teachers can view their own teacher–student messages. A lead teacher or administrator at a school can also view all messages between teachers and students in a current academic year. At the time of writing, an interface is being developed, enabling lead teachers and administrators to download a document with all messages between teachers and students in a current academic year.
Charanga stores message history between teachers and students for seven years. This can be retrieved upon request for safeguarding or legal purposes – for example, by a school Designated Safeguarding Lead or Local Authority Designated Officer for Allegations.
Teachers who need to ask for a record of a teacher/school’s message history should contact gdpr@charanga.com.
UK only – external sharing of students’ work – Yumu Portfolio URLs
In the UK, there is functionality for a teacher to share a specific portfolio of work created by a student outside of the Yumu or teacher Charanga login.
At the time of writing, this functionality is solely available for sharing a student’s digital Arts Award portfolio, primarily for online moderation by Trinity College London following teacher assessment.
The teacher’s decision to share a student’s Arts Award portfolio beyond the Charanga platform should reflect their school’s guidelines.
The sharelink (URL) only gives access to work in the Arts Award portfolio, not to students' login details or other saved work.
The sharelink (URL) can be switched off by the teacher – at which point the portfolio will no longer be viewable by anyone other than the student and their teacher.
Students or teachers cannot edit or amend any work viewed using the sharelink (URL).
Charanga is not responsible for content shared by schools.
Please refer to our Child Protection and Online Safety Policy Statement for more detailed information.
For further assistance regarding our safeguarding policies, please contact our Designated Safeguarding Lead:
