Content blocked and other challenges!

Don’t panic!

It’s not uncommon to encounter a few technical challenges when you first start using Musical School. Don’t panic though. There are over 3000 schools across 119 different Local Authorities using Musical School and any difficulties are easily solvable.

Common things to see include:

  • Content Blocked
  • Audio not playing

What to do

So that you don’t have to sort this out for yourself, we’ve prepared a summary that you can give to your network administrator: Firewall Rules. None of it is complicated for them and they will understand what everything means.

If you need to contact us directly email helpdesk@charanga.com in the first instance with a brief description of any problem you are encountering.

You can find more help articles about technical troubleshooting in the help section of the website.